Last Updated: November 2025

At Redtrack Security Ltd, we are committed to protecting your privacy and handling your data with transparency and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you use our websites, GPS tracking devices, mobile apps, and related services (“Services”).

If you have any questions, you can reach us via the Contact Us section at the end of this Policy.

1. When This Privacy Policy Applies

This Privacy Policy applies to all RedTrack Services that link to or reference this Policy.
This includes:

• The RedTrack website (redtrack.uk)

• The RedTrack mobile apps

• The RedTrack tracking platform

• Any RedTrack hardware devices you register or activate

Redtrack Security Ltd is the “data controller” for all Personal Information processed in the UK and EU.

2. What Information We Collect and How We Use It

We collect information to deliver our Services, improve accuracy, provide support, and keep your account secure.
We do not sell your Personal Information.

a) Information We Collect

Personal Information

When you create an account or purchase a product, we may collect information such as:

• Name

• Address (billing and shipping)

• Email address

• Phone number

• Account login details (username & password)

• Payment information (handled securely via third-party processors)

Device & Tracking Information

When you use a RedTrack GPS tracker or app, we may collect:

• GPS location data

• Movement/activity data

• Device identifiers (IMEI, serial number)

• SIM/IoT card information (ICCID, network usage)

Usage Data

Automatically collected when you use our Services:

• IP address

• Browser type

• Pages viewed

• App activity

• Referring links

• Cookies & similar tracking technologies

Information from Third Parties

We may receive additional data to help provide or improve Services, such as:

• Address validation services

• Third-party mapping or geolocation providers

• Payment processors

• Security and fraud-prevention tools

b) How We Use Your Information

We use your information for legitimate business purposes, including:

Account Registration & Management

To create and manage your RedTrack account, register your tracker, and communicate important updates.

Providing GPS Tracking Services

To display real-time GPS data, historical routes, alerts, geofencing, and device status.

Customer Support & Troubleshooting

To help diagnose issues with devices, apps, SIM cards, or account access.

Improving Services

To personalise your experience, develop new features, and enhance system reliability.

Safety, Security & Fraud Prevention

To safeguard accounts, detect unauthorised access, and ensure trackers are used lawfully.

Communication

To contact you about product updates, payment issues, service changes, or optional marketing offers (you can opt out at any time).

Research & Analytics

We may create anonymised or aggregated data for internal analysis, but never in a way that identifies you personally.

c) RedTrack Single Sign-In

Your RedTrack account lets you sign in across our website, app, and tracking platform.
We may collect information to verify your identity, reset passwords, and secure your login.

We assign a unique user ID to your account for internal security and device association.

d) How We Share Your Information

We only share information when necessary and always under strict confidentiality.

Third-Party Service Providers

We may share information with vetted partners who help us operate our Services, including:

• Cloud hosting & servers

• Payment processors

• Mapping providers

• Email systems

• Fraud-prevention services

• Customer support tools

They may not use your information for their own purposes.

Legal Requirements

We may disclose information if required by:

• Police

• Courts

• Government authorities

• Emergency services

We only share what is legally necessary (e.g., to investigate theft or fraud).

Business Transfers

If Redtrack Security Ltd is involved in a merger or acquisition, your information may be transferred to the new entity. You will be notified if this occurs.

With Your Consent

We will always ask before sharing your Personal Information for any purpose outside this policy.

3. Your Privacy Controls

a) Marketing Preferences

You can opt out of marketing emails at any time by:

• Clicking “unsubscribe” in the email

• Changing preferences in your account

• Contacting us directly

Mandatory service emails (like billing or security alerts) will still be sent.

b) Updating Your Personal Information

You may update or request deletion of your information through:

• Your RedTrack account

• The RedTrack app

• Contacting our customer support team

c) Cookies & Tracking Technologies

We use cookies to:

• Keep you logged in

• Improve site performance

• Analyse usage patterns

You can modify cookie settings in your browser or device.

4. Data Retention and Your Rights

a) Data Retention

We keep your information:

• While your account is active

• As long as needed to provide Services

• As required by UK law (e.g., financial records)

If you close your account, we may retain minimal data to comply with legal obligations or prevent fraud.

b) Your Rights (UK & EU GDPR)

You have the right to:

• Access the data we hold about you

• Request corrections

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to certain uses

• Request a portable copy of your data

To exercise these rights, contact us using the details below.

5. Security of Your Information

We take security seriously and use industry-standard measures to protect your data, including:

• Encryption (in transit and at rest)

• Secure, monitored UK/EU servers

• Strict access controls

• Regular security audits

• Staff training on data handling

• PCI-compliant payment processing

No system is 100% perfect, but we continuously improve our security practices.

6. International Data Transfers

Some service providers (e.g. cloud providers) may process data outside the UK/EU.
When they do, Redtrack Security Ltd ensures:

• GDPR-compliant safeguards

• Standard contractual clauses

• Equivalent levels of protection

7. How to Contact Us

If you have questions, concerns, or requests about this Privacy Policy:

Email

support@redtrack.uk

Post

Redtrack Security Ltd
[Insert company registered office address]

8. Changes to This Privacy Policy

We may update this policy when necessary.
If we make significant changes, we will notify you via email, app notification, or website notice.

Continued use of our Services after updates means you accept the revised policy.

9. Children’s Privacy

RedTrack Services are not intended for minors.
We do not knowingly collect or store Personal Information from individuals under 16.