Last Updated: November 2025

These Terms & Conditions (“Terms”) apply to all purchases made from Redtrack Security Ltd (“RedTrack”, “we”, “our”, “us”).
By placing an order on our website, registering a device, or purchasing a subscription, you agree to these Terms.

Please read them carefully.

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1. Company Information

Redtrack Security Ltd
Registered in England & Wales
Email: support@redtrack.uk
Address: [50 shearwater road offerton stockport sk25uq]

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2. Products & Services We Provide

We supply:

• GPS tracking devices

• Plug-and-play vehicle trackers

• Rechargeable portable trackers

• OBD trackers

• SIM/data services for tracking

• Subscription-based GPS tracking platform access

• Mobile app access for real-time tracking

All products are subject to availability.

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3. Orders & Acceptance

When you place an order, you will receive an order confirmation email.
This does not constitute acceptance — the contract begins when we dispatch your product.

We reserve the right to refuse or cancel orders for:

• Incorrect pricing

• Fraudulent activity

• Product unavailability

• Misuse of our Services

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4. Pricing & Payment

All prices shown include VAT (unless otherwise stated).

You agree to:

• Pay the full price at checkout

• Provide accurate billing information

• Authorise RedTrack to charge your payment method for subscriptions

We may change prices over time but will notify you before any subscription price increases.

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5. Delivery

We aim to dispatch orders within the stated timeframe on the website.

Delivery times may vary based on:

• Location

• Carrier delays

• Inventory levels

• High-volume periods

Risk of loss passes to you once the item is delivered to your address.

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6. Installation Responsibility

You are responsible for:

• Installing the device correctly

• Ensuring power, wiring, and placement are accurate

• Using the device in conditions suitable for GPS reception

We are not liable for:

• Incorrect wiring

• Damage caused during installation

• Loss of signal due to environment or interference

For hardwired devices, professional installation is recommended.

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7. Subscriptions

To use a RedTrack device, an active subscription is required.

Subscriptions:

• Are billed monthly (or annually if chosen)

• Renew automatically unless cancelled

• May be suspended if payment fails

• Are linked to the device IMEI

Subscription fees are non-refundable once charged, except where required by law.

Failure to pay may result in:

• Loss of real-time tracking

• Loss of historical data access

• Temporary or permanent account suspension

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8. SIM & Data Usage

Some devices include or require a SIM card.

You agree NOT to:

• Remove the SIM for non-tracking use

• Modify APN settings unless advised

• Use excessive data beyond fair-usage limits

• Use the SIM for voice calls or unrelated services

We may suspend SIM access for abuse, fraud, or improper use.

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9. Return & Refund Policy

Your purchase is covered by a 30-day return period.

You must:

• Return the item in unused condition

• Include original packaging and accessories

• Provide proof of purchase

Non-returnable items include:

• Activated devices showing usage

• SIM cards or data plans once activated

• Subscription payments

• Digital services or app access

Refunds will be issued once the item is inspected and approved.
Shipping costs are non-refundable.

Full details are available in our Refund & Returns Policy.

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10. Warranty

All RedTrack devices include a 12-month hardware warranty covering:

• Manufacturing defects

• Internal hardware faults not caused by use

The warranty does not cover:

• Water damage

• Incorrect installation

• Physical damage

• Misuse, tampering, or opening the device

• Software modification

We may repair, replace, or refund at our discretion.

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11. User Responsibilities & Legal Compliance

You must use RedTrack products legally and responsibly.

You must NOT:

• Track a person without their knowledge and consent

• Track a vehicle you do not own or control

• Use the device for stalking, harassment, or unlawful monitoring

• Use the data for unlawful purposes

Illegal misuse may result in:

• Account termination

• Device deactivation

• Reporting to legal authorities

You are solely responsible for ensuring compliance with UK privacy and tracking laws.

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12. Limitation of Liability

To the fullest extent permitted by law:

RedTrack is not liable for:

• Loss or theft of vehicles

• Loss of business, income, or data

• Incorrect installation or wiring

• GPS inaccuracy due to environment

• Mobile network outages

• Third-party carrier issues

• Misuse of tracking data by the customer

Our total liability will not exceed the amount you paid for the product or service.

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13. Data Usage & Privacy

Your data is processed according to our Privacy Policy, including:

• GPS location data

• Tracking history

• Device identifiers

• Account information

You must ensure users of a tracked vehicle understand tracking is active.

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14. Suspensions & Terminations

We may suspend access to your account if:

• You violate these Terms

• Your subscription payment fails

• You misuse the device

• Illegal activity is suspected

We may permanently terminate access for serious or repeated violations.

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15. Cancellations

You may cancel your subscription at any time.

Cancellation:

• Stops future payments

• Does NOT refund previous months

• May result in loss of stored tracking data

To cancel, contact us or use your account portal if available.

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16. Changes to These Terms

We may update these Terms to reflect changes in:

• Law

• Business operations

• Services offered

We will notify you of significant changes.
Continued use of the Services implies acceptance of the updated Terms.

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17. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.